IT Management

Delt Shared Services IT Management

IT Management

Let us take care of your IT set-up or review your current legacy systems and help move you into a Modern Workplace solution that enables efficiencies and productive working. We can support your business with full end-to-end IT management or on a one-off consultancy basis. Many of our customers work with us on a bespoke arrangement as we truly appreciate and understand the nuances of every organisation. 

We’ll take care of your IT infrastructure so that you can focus on the important things. 

IT Management

Our IT provision is the very back-bone of the business delivering exceptional customer service and putting the customer right in the heart of everything we do. We find that too many customer support services become fixated on the lowest cost of a transaction, which ignores the real, though off-book, cost of a front-line worker being unable to operate effectively, or at all. Our customer manifesto drives us to deliver exceptional levels of both service and care that exceeds conventional SLAs and cost metrics. 

Our end-to-end IT Management Service is scoped out based on customer need and can include a full managed provision or ad-hoc support. The capabilities of Delt’s IT teams allow for flexing of services to meet budget, demand and priorities.  

 

A fully Managed Service can include; 

  • 24hour access to the customer portal for call logging and tracking 
  • Dedicated telephone support 
  • Device configuration and management 
  • Microsoft 365 including Enterprise Management Services as a Microsoft Gold Partner 
  • Applications management, hosting and support 
  • Modern Workplace solutions 
  • Innovation and transformation 
  • Network, data centre and cloud management  
  • Telephony and unified communications 
  • Hosting and Data Management within our dedicated Data Centre 
  • Cyber Security and Data Protection 
  • Training and enablement  
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