Delt Shared Services Certified as the Sixth Most Loved Workplace in the UK for 2024

5th November 2024, Plymouth, UK 

A Plymouth-based company has beat off a host of national competitors to become one of the most loved workplaces in the UK.

Delt Shared Services, a Devon-based shared service provider co-owned by Plymouth City Council and NHS Devon, has made number 6 in the UK Most Loved Workplaces list – coming ahead of major companies such as drinks manufacturer Jägermeister UK, Kraft Heinz and Hilton Grand Vacations.

The award recognises companies with outstanding employee satisfaction and is backed by research from the Best Practice Institute (BPI).

It highlights Delt’s dedication to encouraging a supportive and inclusive workplace.

Giles Letheren, CEO at Delt said: “I’m absolutely delighted that we have been accredited as a Most Loved Workplace. It’s especially important as it recognises companies for creating emotionally connected workplaces.”

“The team at Delt is truly exceptional, and our people are our most valuable assets. Our commitment to collaboration, teamwork, opportunities for advancement, and a culture of understanding and respect are some of the reasons why we have earned this recognition.

“We believe that creating a workplace where everyone can thrive empowers us to collaborate effectively and deliver exceptional results for our customers. This is essential to fulfilling our aim of helping people do amazing things.”

Jane White, Chief People and Culture Officer added: “We are extremely pleased to be recognised by the prestigious Newsweek as #6 on their list of Top 100 Most Loved Workplaces. Delt works hard to ensure that our culture is employee-centric, and this award is a recognition of the hard work we’ve put into gathering employee feedback and taking actionable steps that benefit our employees.”

The Love of Workplace Index™ survey, used by Newsweek to determine rankings, evaluated employee sentiments across various aspects of workplace satisfaction. Employees rated their experience on elements such as respect, collaboration, support, and sense of belonging within their workplace.

The assessment focused on companies’ performance in various areas defined by the Spark Model, as outlined by BPI, including Systemic Collaboration, Positive Vision of the Future, Alignment of Values, Respect, and Killer Achievement. The analysis examined employee sentiments regarding engagement, workplace positivity, and commitment to the organisation’s success, ultimately determining the Top 100 Most Loved Workplaces.

“I started Most Loved Workplaces out of inspiration from my community of people who consciously place love for their employees at the center of their business model,” said Louis Carter, the founder, and CEO of BPI and a social/organizational psychologist, thought leader, entrepreneur, and author. Carter’s book, “In Great Company: How to Spark Peak Performance by Creating an Emotionally Connected Workplace,” identifies the specific areas needed to become a highly respected, reputable organisation where people love to work with each other – a Most Loved Workplace.

Delt Shared Services has gone from just two customers in 2015 to more than 250 today across 400 locations, helping it to return £5 million to its public sector owners for investment in public services. It plays a crucial role in supporting many of the area’s critical services, including NHS trusts, local government, blue light services, and educational institutions.

It was the brainchild of Plymouth City Council and NHS Devon, who wanted an organisation that would deliver essential back-office functions such as IT, HR and payroll while keeping high-tech roles in the local area. And it worked.

To date, Delt’s efforts have made a significant impact creating an annual socio-economic gain of nearly £20M in the region.

Last year Delt surprised everyone by coming 9^th in the same awards, published annually by Newsweek.

For the full Newsweek list of 2023’s Most Loved Workplaces, please visit: UK’s Most Loved Workplaces 2024 – Newsweek Rankings

To find out more about Delt, watch their latest promotional video: Delt Shared Services 10th Anniversary 2024 – YouTube

Delt Shared Services Expands Commitment to Community: Joining Care Leavers Covenant to Empower Young People Leaving Care

31^st October 2024, Plymouth, UK 

Delt Shared Services, a leading IT and business support provider jointly owned by Plymouth City Council and NHS Devon, has recently joined the Care Leaver Covenant, furthering its commitment to support young people leaving care in Plymouth and surrounding areas.

According to statistics from 2023, 38% of care leavers aged 19, 20, and 21 were not in employment, education, or training, compared to just 13% of their peers in the general population*

To address this gap, Delt is leveraging its expertise in IT, and business services to provide tailored employment opportunities, mentorship, and skills training for care leavers—empowering them to build independent futures while reinforcing its commitment to social impact and community support.

The Care Leaver Covenant, a national initiative supporting young people aged 16-25 as they transition to independent living, connects businesses and organisations with care leavers through dedicated support packages. By joining this Covenant with Plymouth City Council, Delt is enhancing its social impact by providing practical support aligned with its strengths in IT and business services.

“As a signatory of the Care Leaver Covenant, Delt offers care leavers access to current vacancies, personalised application assistance, direct access to hiring managers, guaranteed interviews, and constructive feedback,” said Lindsey Daw, Learning and Organisational Development Specialist. “Our partnership with the Covenant reflects our belief that everyone deserves the opportunity to succeed. We’re committed to empowering young people leaving care in our local community through hands-on experience and career development.”

In addition to employment opportunities, care leavers will have access to voluntary placements in IT, estates maintenance, and human resources, gaining practical skills under the guidance of dedicated mentors. Delt also provides financial sponsorships to support qualifications and skills development, equipping care leavers with the tools they need to succeed.

Councillor Jemima Laing, Deputy Leader of the Council and Cabinet Member for Children’s Social Care said: “I am thrilled to hear that Delt have joined us in signing the Care Leaver Covenant, signing the Covenant means that they can support a care leaver in their next step in life, by providing guidance, and job opportunities.”

“We know that leaving care can be both an exciting journey and a daunting time. I want to say thank you to Delt for doing this and I hope it encourages more Plymouth businesses to sign up to offer opportunities to support our city’s care experienced young people.”

Giles Letheren, CEO, affirmed, “At Delt, we believe in nurturing talent from all backgrounds and providing equal access to opportunities. We look forward to making a meaningful difference through this partnership and encouraging others in the business community to do the same.”

Delt Shared Services is dedicated to creating an inclusive environment that supports the growth and success of care leavers.

Interested candidates 

To view and apply for current vacancies, visit Delt Services Current Vacancies or reach out via email at Recruitment@deltservices.co.uk for more information.

You can also learn more about Delt Shared Services’ involvement with the Care Leaver Covenant and explore available opportunities through the Care Leaver Covenant website: Delt Shared Services | Employment Vacancies, Voluntary Work Experience, Sponsorship for Qualifications – Care Leaver Covenant (mycovenant.org.uk)

*Source: Labour Force Survey, year ending 31 March 2023, via GOV.UK Education Statistics. Percentage of young people aged 19 to 21 in England who are Not in Education, Employment, or Training (NEET).

Plymouth-based business celebrates 10 years of growth into a Westcountry success story

24th October 2024, Plymouth, UK  

A pioneering Westcountry business is celebrating a decade of helping people to do amazing things. 

Plymouth-based Delt Shared Services has gone from just two customers to more than 250 today, helping it to return millions of pounds to its public sector owners for investment in public services. 

Delt was the brainchild of Plymouth City Council and NHS Devon, who wanted an organisation that would deliver essential back-office functions such as IT, HR and payroll while keeping high-tech roles in the local area. 

And it worked. Today Delt is a Westcountry business success story, providing services across 400 locations and contributing millions of pounds in social value every year to the South West as a whole. 

Giles Letheren, Delt’s Chief Executive said the birthday celebrations were an opportunity to show how the organisation was making a real difference. 

Delt’s success story extends beyond financial performance. As a living wage employer and a supporter of the Armed Services Covenant, Delt is committed to social responsibility.  

The company also leads in environmental sustainability, with plans for a net-zero data centre and green electricity powering its operations.  

Straight from the off Delt bucked the national trend by delivering both cost savings and service quality improvements, something other similar businesses were failing to do. 

Over the past decade, Delt has returned over £5 million in dividends to its shareholders – funds directly reinvested into local NHS services, schools, and services for the elderly. 

This is on top of the £20 million that it contributes annually in social value to the South West through well-paid high-tech or specialist roles – jobs that could have disappeared from Plymouth if Delt did not exist. 

Giles said that what set Delt apart was its unique blend of private sector efficiency with public sector values.  

“We’ve shown that it’s not about cutting corners – it’s about working smarter and delivering more,” he said.

“Our people are at the heart of our success, and we continuously invest in their skills to ensure they can offer the best to our customers.”

With a decade of growth behind it and the continued support of key shareholders, Delt is poised to build on its success. “We’re committed to helping more organisations in the South West and beyond achieve better service outcomes through shared services. 

“And the more profits we make, the more people in Plymouth and the wider Devon area benefit.”

David Northey, Plymouth City Council Director of Finance, said: “When we first established Delt, with NHS Devon, we wanted it to become a company that could provide us with high quality services – enabling us to continue our work to make Plymouth a great place to live, work and visit. From our front-line services to our back-office engine room, the services that Delt provide help us 24/7 to deliver over 300 services. Since its launch, Delt has continued to grow and thrive and I look forward to seeing how the company develops further over the next ten years. Thank you to all colleagues at Delt for all their support. Happy Birthday!”  

Malcolm Senior, NHS Devon’s Director of Digital Transformation, said: “We would like to wish Delt and its staff a very happy birthday. We have enjoyed working with the Team at Delt and happy to see that it’s reached this significant milestone.”  

10 years of helping people do amazing things, take a look at our story…

Innovative GP Cloud Platform Takes Home Prestigious Virtual Care Award at 2024 HSJ Awards

26th March 2024, Plymouth, Devon

Devon-based shared services provider, Delt, is excited to announce that its GP in the Cloud (GPitC) platform, developed with partners NHS Devon, Integy, and NASGP (National Association of Sessional GPs), has been officially named as the “Gold” winner in the ‘Virtual Care Project of the Year’ category at the HSJ Partnership Awards 2024, in recognition of an outstanding dedication to improving healthcare and effective collaboration with the NHS.

The same team also won a Silver Award in the very competitive ‘Best Healthcare Provider Partnership with the NHS’ award. The gala ceremony, held at Evolution London in Battersea Park on Thursday 21st March 2024, saw the project team praised for their innovative approach to revolutionising virtual care services.

In presenting GP in the Cloud the Virtual Care Award, judges praised the project team for “working together to set up and deliver a service that enables safe, effective virtual care.”

“It (GP in the Cloud) involved patients in the care plan, equipping them to contribute to their own recovery, and has potential to scale up to meet future care demands.”

The GPitC platform emerged as a response to the GP shortage in Devon, addressing a pivotal challenge in digital primary care innovation. During the Covid-19 pandemic, online consultations transformed GP services, but limitations persisted due to system constraints. To overcome this, Delt collaborated with NHS Devon, cloud computing experts Integy, and the National Association of Sessional GPs (NASGP) to create ‘GP in the Cloud’. This technology enables GPs from anywhere in the UK to conduct consultations remotely, enhancing patient access and practice flexibility.

Thirty-four Devon practices participated in the pilot project, successfully embedding GP in the Cloud. By the end of 2022, it became the standard model across the Devon ICB footprint, delivering thousands of additional clinical hours and cost savings.

Recognising its success, NHS England sought Devon ICB’s blueprint for regional and national rollout, positioning GP in the Cloud for future nationwide availability.

Commenting on the recent win, Dr John McCormick, Chief Clinical Information Officer for Devon ICB, said: “This award is wonderful recognition for a project that brings tangible benefits to GP practices and patients, and a tribute to the organisations that delivered it. Each of the partners involved in GP in the Cloud brings a specialism. It is the combination of these specialisms that resulted in the success of this project. It is an outstanding example of true partnership working and what can be achieved.”

Delt CEO, Giles Letheren, added: “We are incredibly proud of our team and partners for delivering a groundbreaking solution that directly benefits NHS Devon and patients alike. Our joint win highlights the transformative impact of collaboration and technology in driving efficiency and accessibility within primary care settings. To have co-designed and implemented GP in the Cloud, a remote access platform that enables locum GPs to access a patient’s full medical record safely, securely and from any location, without the need to be issued a dedicated laptop, is good, but the bigger victory is in working together. The project itself was made feasible solely due to the willingness of NHS Devon to collaborate effectively with multiple partners. While the win for Virtual Care Project of the year reflects the utility and impact of our platform, we are perhaps even prouder of our silver award for Best Partnership.”

As Delt and their partners celebrate this achievement, they remain dedicated to advancing healthcare service excellence and look forward to continuing their journey of innovation in partnership with the NHS and healthcare providers across the UK.

The winners were selected following a rigorous two-stage judging process ahead of the HSJ Partnership Awards 2024 awards ceremony. The full list of Winners and those Highly Commended for the 2024 HSJ Partnership Awards can be found at https://partnership.hsj.co.uk/winners-2024

Delt Shared Services earns place on Newsweek’s list of the Top 100 Most Loved Workplaces for 2023 

5th October 2023, Plymouth, Devon

Delt Shared Services today announced that they have been ranked as #9 among 100 UK companies recognised for outstanding employee sentiment and satisfaction.  

Newsweek recently published their annual rankings for the Top 100 Most Loved Workplaces® list, the result of a collaboration with the Best Practice Institute (BPI), a leadership development and benchmark research company.    

The results were determined after surveying more than two million employees from businesses with workforces varying in size from 50 to more than 100,000. The list recognises companies that have created a workplace where employees feel respected, inspired, and appreciated and are at the centre of the business model.   

Giles Letheren, CEO at Delt said: “I’m absolutely delighted that we have been accredited as a Most Loved Workplace, a certification that recognises companies for creating emotionally connected workplaces. I firmly believe that our team is truly exceptional, and our people are our most valuable assets. Our commitment to collaboration, teamwork, opportunities for advancement, and a culture of understanding and respect are some of the reasons why we have earned this recognition. We believe that creating a workplace where everyone can thrive empowers us to collaborate effectively and deliver exceptional results for our customers. This is essential to fulfilling our aim of helping people do amazing things.”  

Jane White, Chief People and Culture Officer added: “We are extremely pleased to be recognised by the prestigious Newsweek as #9 on their list of Top 100 Most Loved Workplaces. Delt works hard to ensure that our culture is employee-centric, and this award is a recognition of the hard work we’ve put into gathering employee feedback and taking actionable steps that benefit our employees.”  

 The key areas included in the analysis are based on how well companies demonstrate the areas within the Spark Model as defined by BPI including Systemic Collaboration, Positive Vision of the Future, Alignment of values, Respect, and Killer Achievement. Employee sentiments and emotions indicating how engaged employees are, how positive they feel about their workplace, and how committed they are to the organization’s success were analysed to identify the Top 100 Most Loved Workplaces.   

 “With the rapidly changing workplace and competition for top talent, more companies are recognising the importance of employee engagement and commitment”, said Nancy Cooper, Global Editor in Chief, Newsweek. “The workplaces that have demonstrated a commitment to their employees in 2023 are more likely to attract the best talent and deliver strong business outcomes.”  

 “Fully understanding and acting upon employee sentiment, emotion, and recommendations continues to be a challenge and top priority of executive leadership,” said Louis Carter, CEO of Best Practice Institute. “The companies on this list have committed to listening carefully to their employees to create a workplace employees love.”  

As a publicly owned but privately operated company founded in 2014 by shareholders, Plymouth City Council, and the NHS Devon, Delt is a shared services provider dedicated to providing comprehensive and complex back-office services including Payroll, Finance, IT, Cyber Security, Print and Mail, HR, Estates Management and Management Consulting to public sector organisations in the South West of England.   

To date, the company’s efforts have made a significant impact creating an annual socio-economic gain of nearly £16M in the region. With a presence in over 250 service areas across 400 locations, Delt plays a crucial role in supporting many of the area’s critical services, including NHS trusts, local government, blue light services, and educational institutions.    

For the full Newsweek list of 2023’s Most Loved Workplaces, please visit: https://www.newsweek.com/rankings/uks-100-most-loved-workplaces-2023   

  To find out more about why Delt was recognised for outstanding employee sentiment and satisfaction, please visit: Delt Shared Services – Most Loved Workplace®  

Delt Shared Services and Integy’s Revolutionary GP Cloud Platform is Shortlisted at the HSJ 2023 Awards

Devon-based shared services provider, Delt, is delighted to announce that its GP in the Cloud (GPitC) platform, developed for NHS Devon, has been shortlisted in the ‘Digitising Patient Care’ award category at the prestigious Health Service Journal (HSJ) Awards 2023. 

The ‘Digitising Patient Care’ award category aims to acknowledge effective initiatives that have harnessed technology and digital systems to enhance patient access to care, enable staff to optimise capacity, and elevate the overall experience and quality of healthcare. 

The GPitC platform effectively addresses a pivotal challenge in the evolution of digital primary care innovations. Amid a GP shortage in Devon, innovative strategies were sought for efficient primary care. Online consultations reshaped GP services during Covid-19, but limits persisted, hindering remote locum use due to system constraints. To address this, Delt worked collaboratively with cloud computing experts, Integy, NHS Devon and the National Association of Sessional GPs (NASGP) to pioneer a groundbreaking technology solution called ‘GP in the Cloud’. 

GPitC enables locums located throughout the UK to conduct patient consultations seamlessly over the internet. This is achieved through a secure cloud-based virtual desktop, preserving a practice’s internal clinical system integrity while granting access to systems required for remote consultations. The outcomes have been noteworthy: substantial cost savings for primary care in Devon, heightened patient care standards, and an enhanced work-life balance for staff. 

Commenting on the recent shortlist, Dr John McCormick, GP and Chief Clinical Information Officer at NHS Devon, said: “We are very proud to be recognised this way. Being shortlisted for in the HSJ Awards 2023 will be a huge boost for our dedicated and hard-working team. 

“GP in the Cloud has been transformative for our local GP practices and made significant improvements to us being able to better meet the demands of our patients at a time that there were huge challenges in accessing local GP services. 

“Being shortlisted for these awards gives us the opportunity to share our success with colleagues from across the entire sector, as well as showcasing everything we’ve learnt through implementing our project.” 

Delt CEO, Giles Letheren, added: “We are thrilled to be involved, along with our partners, in implementing a pioneering solution for the NHS Devon that harnesses technology and digital systems to enhance patients access to care. GP in the Cloud was developed to enable GPs from anywhere in the UK to deliver support to primary care, across multiple clinical systems, without the need for dedicated NHS hardware – enabling staff to optimise capacity, improve experience and most of all the quality of care.” 

As it enters its 43rd year, the HSJ Awards maintain their position as the pinnacle of recognition for healthcare service excellence in the UK. Winners of the HSJ awards will be announced at the award ceremony on 16th November at Evolution London.  

Delt Partners with Reliance Cyber to Offer Industry-leading Cybersecurity Services to the Public Sector

Delt Shared Services and Reliance Cyber have partnered to provide industry-leading managed security services to public sector organisations.

The partnership with Reliance Cyber aims to provide an ‘always on’ security approach that will strengthen the defences of public sector organisations and safeguard them against the increasing number and complexity of cyber-attacks.

With the increasing number of attacks on the public sector, comprehensive cyber security is vitally important. In August 2022, 36 NHS organisations were impacted by a severe cyber-attack that had significant and long-lasting effects. Incidents like the attack on the NHS are costly, time-consuming, and disruptive. Such attacks, highlight the need for public sector organisations to have comprehensive cybersecurity defences in place.

Delt’s partnership with Reliance Cyber will provide public sector customers with a fully managed security service which includes 24/7, 365-day-a-year monitoring, detection, and response, mitigating their risk of cyberattacks. This partnership is a significant milestone in the expansion of Delt’s capabilities and is a direct response to the market’s need for increased resilience against cyber threats.

Giles Letheren CEO of Delt, expressed his delight at the collaboration, saying, ” We are committed to always providing our customers with the highest level of service, working with Reliance Cyber enables us to further meet this objective. Letheren went on to say, “The partnership provides a top-level security service that supports and responds to the real threats facing public sector organisations. ”

Rob Walton, Chief Revenue Officer at Reliance Cyber, added, “We are proud to work with Delt in protecting public sector organisations from the mounting threat of cyberattacks. Our team of experts is dedicated to providing best-in-class security, and we look forward to collaborating with Delt to further secure their customers.”

The Delt and Reliance Cyber partnership is set to enhance the cybersecurity of public sector organisations and provide Delt’s customers with peace of mind. Delt believes that its clients should feel confident that they are protected by the best possible security service in the market. With Reliance Cyber’s expertise and experience in advanced cyber threats, there is confidence that this partnership will provide customers with the highest level of protection. By working together, this partnership will help clients mitigate their risks, stay ahead of emerging threats, and focus on their core operations with the knowledge that their critical assets and data are secure.

Why ‘always on’ Cybersecurity is crucial in the Public Sector

Cyber-attacks on healthcare globally saw an increase of 90% in the 2nd calendar quarter of 2022 [versus the 1st quarter].

In August 2022, 36 NHS organisations were impacted by a severe cyber-attack. The effects were felt for weeks as remedial action took place in a bid to return to the status quo and resume business as usual. Cyber-attacks are costly, timely and simply unpleasant.  

Back in 2019, Ernest & Young estimated that the NHS holds £9.6bn worth of data. The NHS cannot afford a large scale (or small-scale) cyber-attack. Yet few are suitably geared up to prevent such events from happening, let alone have the resource in place to act if (when) an attack happens.  

NHS Security Leaders and CIOs know the risks and know that cyber-attacks are a very real threat to their business. However, they are operating within several constraints with their hands, often, tied… 

1. Inability to provide full 24x7x365 monitoring and responses to attacks, which often require human intervention. Many DPO (Data Protection Officer) and Cyber security roles are only paid to work between 9-5 and therefore the key challenge for organisations is the cost of building an in-house 24x7x365 which is unaffordable even if organisations were able to source the talent needed. 
2. Investments in great technology solutions which are useless on their own without the skilled people to operate. Having software to detect threats in the early hours of the morning, without the people to then mitigate said threats. 
3. Organisations lack the capacity and skills to ensure effective Business Continuity and Disaster Recovery incident response plans which are regularly tested.  
4. Skills and talent shortages, which are particularly challenging in the far Southwest of England. 

It is for these reasons that Delt has recently updated its Managed Detection and Response service. The problems which the NHS face are worrying, and CIOs need the support to plan and act. For Delt’s current NHS customer’s they are already feeling the benefits of an ‘always on’ service which has enhanced in-house protection and monitoring.  

Through adopting a partner, who can provide an ‘always on’ monitoring service organisations are reaping the benefits of;  

• In-depth sector knowledge and experience working with existing NHS customers 
• Ability to leverage existing national investments such as Microsoft Defender for Endpoint. Allowing NHS customers to continue to align with local and national strategies. 
• Able to rapidly respond to changing threat landscapes 
• Improved collaboration and shared intelligence across several NHS organisations and non-NHS customers.  
• Innovation built in, enabling stretched NHS technology professionals to focus on clinical/digital transformation initiatives 
• Confidence and reassurance in a full capability and not just technology 
• Reduced retention and recruitment challenges with within the technology/cyber environment.  
• Access to additional services such as Business Continuity, Disaster Recovery, and incident response. 

To find out about Delt’s Cybersecurity and Data Protection Service please visit here.

Devon Partnership NHS Trust and Delt Shared Services set to deliver digital transformation to provide exceptional customer care

Devon Partnership NHS Trust (DPT) is embarking on an ambitious transformation project, which will see their IT become more aligned with the NHS’s digital aspirations. This work will achieve a significant step-change in how the organisation collaborates with other service providers and delivers high quality care.  

At any one-time DPT supports around 30,000 people across Devon, the wider Southwest region and nationally. The organisation works closely with other health and social care providers to support the recovery of people with mental health, learning disability and neurodiversity needs. 

Delt Shared Services has been brought on board to support DPT with its plans for digital maturity, removing boundaries to information sharing and improving collaboration across the health and social care sector. 

It is difficult to imagine that an IT provider could make an impact on patient care. However, through this new partnership, DPT aims to deliver better population health outcomes by achieving its digital transformation strategy.  

The partnership has been formed based on Delt’s own work with Mental Health in the workplace. The organisation prioritises support and resources for its 200+ workforce and genuinely believes that happy staff are successful and productive employees.  

Rafael Sorribas, Chief Information Officer, says: “Over the last three years, we have increased our use of technology to support how we work at a far greater rate than we could have imagined or planned for. We have given out more than 4,000 laptops, iPads, and iPhones, and introduced a number of new applications and a VPN to support remote working. Users of our services have been able to connect to our care teams and staff have all been kept connected to colleagues across the Trust and beyond. 

“This has increased the amount of ‘IT support’ needed and we need to ensure a sustainable solution for the future. We have worked hard to create a partnership, with Delt, to provide the capacity and expertise to be able to support the Trust now and into the future”.  

Since its formation, Delt has continued to strive to be a regional leader within workplace mental wellbeing. From signing-up to the Wellbeing Charter, providing Mental Health First Aid Training, having an accessible EAP (Employee Assistance Programme) running 24/7, offering monthly Mental Health focused seminars in partnership with DevonMind and gaining regular staff feedback on what more could be done to support the wellbeing of all staff.  

DPT and Delt are aligned in their values and commitment to good mental health and wellbeing. It is this mutual passion and understanding that has formed the basis of this partnership. Delt will now supply IT services to the DPT’s 3,600 users across clinical and administrative roles. The two organisations will work collaboratively to deliver the digital transformation strategy, providing patients with exceptional care and service.  

Giles Letheren, Delt’s CEO said; “At Delt, we are truly passionate about supporting front-line staff to deliver a quality service to their customers. Our focus always has been and always will be helping clinicians to be up and running swiftly and efficiently so that they can meet the needs of their patients.” 

Giles added; “Our service has never been driven by closing tickets as quickly as possible. Instead, we work closely with our customers to properly understand their problems, fix them and implement a sustainable solution. We genuinely believe in our mission of Helping People Do Amazing Things and through this partnership with DPT we can continue to support key workers who provide crucial services to our communities.” 

GPintheCloud is a brand-new cloud-based system that allows GPs to access key systems and software remotely and from any compatible device.  

Before the launch of GPintheCloud, GPs would need to carry an NHS issued device to access patient data and clinical operating systems. For many, this meant carrying multiple devices or only being able to serve a patient when in a GP practice using a desktop computer.  

GPintheCloud is the brainchild of Delt Shared Services and INTEGY. Working collaboratively with the Devon NHS Clinical Commissioning Group, the three teams set out to tackle both the shortage of GPs and the potential for practice staff to suddenly have to work from home. Both issues were being exacerbated by the Covid-19 pandemic and urgently needed a sustainable solution.  

Delt and INTEGY created the GPintheCloud service to allow clinical staff to work from anywhere. Should a practice have to close, or a member of staff has to self-isolate due to Covid, the service can continue operating remotely. GPs, even locums from out of region, can serve patients from their own homes, using their own laptops. Gone are the days of needing to access and log into a desktop PC within a surgery.  

GPintheCloud is a secure virtual desktop that allows clinicians to access their GP ‘window’ from anywhere. The solution has so far delivered 8,000 extra clinical hours, since launch, with GP practices being able to utilise Locum GPs from outside the region and keep practice staff in work during periods of illness or closure. 

As the service continues to be rolled out, additional use-cases have been identified and are currently in trial. This includes Pharmacists being able to use the GPintheCloud service to access specific patient data negating the need to make follow up phone calls with GPs and the patient.  

Additionally Medical Examiners, who write and issue Death Certificates, can use the service to review the patient medical history without the need to individually request access to historical medical files and GP notes.  

Since the launch of GPintheCloud more than 200 GPs, across England are utilising the service to significantly improve the clinical care offering across the region.  

To find out more about GPintheCloud please visit www.gpinthecloud.com.