Delt Shared Services earns place on Newsweek’s list of the Top 100 Most Loved Workplaces for 2023 

5th October 2023, Plymouth, Devon

Delt Shared Services today announced that they have been ranked as #9 among 100 UK companies recognised for outstanding employee sentiment and satisfaction.  

Newsweek recently published their annual rankings for the Top 100 Most Loved Workplaces® list, the result of a collaboration with the Best Practice Institute (BPI), a leadership development and benchmark research company.    

The results were determined after surveying more than two million employees from businesses with workforces varying in size from 50 to more than 100,000. The list recognises companies that have created a workplace where employees feel respected, inspired, and appreciated and are at the centre of the business model.   

Giles Letheren, CEO at Delt said: “I’m absolutely delighted that we have been accredited as a Most Loved Workplace, a certification that recognises companies for creating emotionally connected workplaces. I firmly believe that our team is truly exceptional, and our people are our most valuable assets. Our commitment to collaboration, teamwork, opportunities for advancement, and a culture of understanding and respect are some of the reasons why we have earned this recognition. We believe that creating a workplace where everyone can thrive empowers us to collaborate effectively and deliver exceptional results for our customers. This is essential to fulfilling our aim of helping people do amazing things.”  

Jane White, Chief People and Culture Officer added: “We are extremely pleased to be recognised by the prestigious Newsweek as #9 on their list of Top 100 Most Loved Workplaces. Delt works hard to ensure that our culture is employee-centric, and this award is a recognition of the hard work we’ve put into gathering employee feedback and taking actionable steps that benefit our employees.”  

 The key areas included in the analysis are based on how well companies demonstrate the areas within the Spark Model as defined by BPI including Systemic Collaboration, Positive Vision of the Future, Alignment of values, Respect, and Killer Achievement. Employee sentiments and emotions indicating how engaged employees are, how positive they feel about their workplace, and how committed they are to the organization’s success were analysed to identify the Top 100 Most Loved Workplaces.   

 “With the rapidly changing workplace and competition for top talent, more companies are recognising the importance of employee engagement and commitment”, said Nancy Cooper, Global Editor in Chief, Newsweek. “The workplaces that have demonstrated a commitment to their employees in 2023 are more likely to attract the best talent and deliver strong business outcomes.”  

 “Fully understanding and acting upon employee sentiment, emotion, and recommendations continues to be a challenge and top priority of executive leadership,” said Louis Carter, CEO of Best Practice Institute. “The companies on this list have committed to listening carefully to their employees to create a workplace employees love.”  

As a publicly owned but privately operated company founded in 2014 by shareholders, Plymouth City Council, and the NHS Devon, Delt is a shared services provider dedicated to providing comprehensive and complex back-office services including Payroll, Finance, IT, Cyber Security, Print and Mail, HR, Estates Management and Management Consulting to public sector organisations in the South West of England.   

To date, the company’s efforts have made a significant impact creating an annual socio-economic gain of nearly £16M in the region. With a presence in over 250 service areas across 400 locations, Delt plays a crucial role in supporting many of the area’s critical services, including NHS trusts, local government, blue light services, and educational institutions.    

For the full Newsweek list of 2023’s Most Loved Workplaces, please visit: https://www.newsweek.com/rankings/uks-100-most-loved-workplaces-2023   

  To find out more about why Delt was recognised for outstanding employee sentiment and satisfaction, please visit: Delt Shared Services – Most Loved Workplace®  

Delt Shared Services and Integy’s Revolutionary GP Cloud Platform is Shortlisted at the HSJ 2023 Awards

Devon-based shared services provider, Delt, is delighted to announce that its GP in the Cloud (GPitC) platform, developed for NHS Devon, has been shortlisted in the ‘Digitising Patient Care’ award category at the prestigious Health Service Journal (HSJ) Awards 2023. 

The ‘Digitising Patient Care’ award category aims to acknowledge effective initiatives that have harnessed technology and digital systems to enhance patient access to care, enable staff to optimise capacity, and elevate the overall experience and quality of healthcare. 

The GPitC platform effectively addresses a pivotal challenge in the evolution of digital primary care innovations. Amid a GP shortage in Devon, innovative strategies were sought for efficient primary care. Online consultations reshaped GP services during Covid-19, but limits persisted, hindering remote locum use due to system constraints. To address this, Delt worked collaboratively with cloud computing experts, Integy, NHS Devon and the National Association of Sessional GPs (NASGP) to pioneer a groundbreaking technology solution called ‘GP in the Cloud’. 

GPitC enables locums located throughout the UK to conduct patient consultations seamlessly over the internet. This is achieved through a secure cloud-based virtual desktop, preserving a practice’s internal clinical system integrity while granting access to systems required for remote consultations. The outcomes have been noteworthy: substantial cost savings for primary care in Devon, heightened patient care standards, and an enhanced work-life balance for staff. 

Commenting on the recent shortlist, Dr John McCormick, GP and Chief Clinical Information Officer at NHS Devon, said: “We are very proud to be recognised this way. Being shortlisted for in the HSJ Awards 2023 will be a huge boost for our dedicated and hard-working team. 

“GP in the Cloud has been transformative for our local GP practices and made significant improvements to us being able to better meet the demands of our patients at a time that there were huge challenges in accessing local GP services. 

“Being shortlisted for these awards gives us the opportunity to share our success with colleagues from across the entire sector, as well as showcasing everything we’ve learnt through implementing our project.” 

Delt CEO, Giles Letheren, added: “We are thrilled to be involved, along with our partners, in implementing a pioneering solution for the NHS Devon that harnesses technology and digital systems to enhance patients access to care. GP in the Cloud was developed to enable GPs from anywhere in the UK to deliver support to primary care, across multiple clinical systems, without the need for dedicated NHS hardware – enabling staff to optimise capacity, improve experience and most of all the quality of care.” 

As it enters its 43rd year, the HSJ Awards maintain their position as the pinnacle of recognition for healthcare service excellence in the UK. Winners of the HSJ awards will be announced at the award ceremony on 16th November at Evolution London.  

Delt Partners with Reliance Cyber to Offer Industry-leading Cybersecurity Services to the Public Sector

Delt Shared Services and Reliance Cyber have partnered to provide industry-leading managed security services to public sector organisations.

The partnership with Reliance Cyber aims to provide an ‘always on’ security approach that will strengthen the defences of public sector organisations and safeguard them against the increasing number and complexity of cyber-attacks.

With the increasing number of attacks on the public sector, comprehensive cyber security is vitally important. In August 2022, 36 NHS organisations were impacted by a severe cyber-attack that had significant and long-lasting effects. Incidents like the attack on the NHS are costly, time-consuming, and disruptive. Such attacks, highlight the need for public sector organisations to have comprehensive cybersecurity defences in place.

Delt’s partnership with Reliance Cyber will provide public sector customers with a fully managed security service which includes 24/7, 365-day-a-year monitoring, detection, and response, mitigating their risk of cyberattacks. This partnership is a significant milestone in the expansion of Delt’s capabilities and is a direct response to the market’s need for increased resilience against cyber threats.

Giles Letheren CEO of Delt, expressed his delight at the collaboration, saying, ” We are committed to always providing our customers with the highest level of service, working with Reliance Cyber enables us to further meet this objective. Letheren went on to say, “The partnership provides a top-level security service that supports and responds to the real threats facing public sector organisations. ”

Rob Walton, Chief Revenue Officer at Reliance Cyber, added, “We are proud to work with Delt in protecting public sector organisations from the mounting threat of cyberattacks. Our team of experts is dedicated to providing best-in-class security, and we look forward to collaborating with Delt to further secure their customers.”

The Delt and Reliance Cyber partnership is set to enhance the cybersecurity of public sector organisations and provide Delt’s customers with peace of mind. Delt believes that its clients should feel confident that they are protected by the best possible security service in the market. With Reliance Cyber’s expertise and experience in advanced cyber threats, there is confidence that this partnership will provide customers with the highest level of protection. By working together, this partnership will help clients mitigate their risks, stay ahead of emerging threats, and focus on their core operations with the knowledge that their critical assets and data are secure.

Why ‘always on’ Cybersecurity is crucial in the Public Sector

Cyber-attacks on healthcare globally saw an increase of 90% in the 2nd calendar quarter of 2022 [versus the 1st quarter].

In August 2022, 36 NHS organisations were impacted by a severe cyber-attack. The effects were felt for weeks as remedial action took place in a bid to return to the status quo and resume business as usual. Cyber-attacks are costly, timely and simply unpleasant.  

Back in 2019, Ernest & Young estimated that the NHS holds £9.6bn worth of data. The NHS cannot afford a large scale (or small-scale) cyber-attack. Yet few are suitably geared up to prevent such events from happening, let alone have the resource in place to act if (when) an attack happens.  

NHS Security Leaders and CIOs know the risks and know that cyber-attacks are a very real threat to their business. However, they are operating within several constraints with their hands, often, tied… 

1. Inability to provide full 24x7x365 monitoring and responses to attacks, which often require human intervention. Many DPO (Data Protection Officer) and Cyber security roles are only paid to work between 9-5 and therefore the key challenge for organisations is the cost of building an in-house 24x7x365 which is unaffordable even if organisations were able to source the talent needed. 
2. Investments in great technology solutions which are useless on their own without the skilled people to operate. Having software to detect threats in the early hours of the morning, without the people to then mitigate said threats. 
3. Organisations lack the capacity and skills to ensure effective Business Continuity and Disaster Recovery incident response plans which are regularly tested.  
4. Skills and talent shortages, which are particularly challenging in the far Southwest of England. 

It is for these reasons that Delt has recently updated its Managed Detection and Response service. The problems which the NHS face are worrying, and CIOs need the support to plan and act. For Delt’s current NHS customer’s they are already feeling the benefits of an ‘always on’ service which has enhanced in-house protection and monitoring.  

Through adopting a partner, who can provide an ‘always on’ monitoring service organisations are reaping the benefits of;  

• In-depth sector knowledge and experience working with existing NHS customers 
• Ability to leverage existing national investments such as Microsoft Defender for Endpoint. Allowing NHS customers to continue to align with local and national strategies. 
• Able to rapidly respond to changing threat landscapes 
• Improved collaboration and shared intelligence across several NHS organisations and non-NHS customers.  
• Innovation built in, enabling stretched NHS technology professionals to focus on clinical/digital transformation initiatives 
• Confidence and reassurance in a full capability and not just technology 
• Reduced retention and recruitment challenges with within the technology/cyber environment.  
• Access to additional services such as Business Continuity, Disaster Recovery, and incident response. 

To find out about Delt’s Cybersecurity and Data Protection Service please visit here.