Our Team

Our Team – Meet Stuart, Head of Payroll and Pensions

Meet Stuart: Our Head of Payroll and Pensions

What is your current role and what do you enjoy most about it?

My role at Delt is Head of Payroll Services, I joined in 2018 having worked in Local Government.  I started working in payroll many years ago after falling into the profession by chance and have had many roles since.  I can’t imagine doing anything else.

I enjoy the fast paced and ever evolving nature of my work with Delt, it allows me to work with a great group of people to deliver services to our partners and customers.

What do you do on a typical day?

Every day is different.  Some days can involve routine tasks linked to our customers payroll processing such as payments and returns.  Other days can involve checking our performance meets Service Level Agreements and talking to our customers about our services.

Payroll and Pension is an ever-changing world and needs constant monitoring of development and changes to ensure that any changes in our processes or systems are planned and communicated to our stakeholders.

What has been the highlight of your career with Delt so far?

Having work for the company for many years there have been lots of changes and challenges, I enjoy the sense of empowerment to make decision about running my service for the benefit of customers and colleagues.

A few significant highlights would be the introduction of salary sacrifice schemes for pension savings and implementing a facility to earned wages before their normal pay day for our employees.

The biggest highlights have been the ability to add new customers, the scope to invest in my colleagues and see them growing in their roles.

What do you like to do outside of work?

Outside of work I enjoy keeping fit either at the Gym or cycling on my new Electric Bike that I’ve just bought through our Cycle to Work scheme.  I enjoy travelling with my wife (now our two children are adults and do make occasional withdraws from the Bank of Mum and Dad), we are big fans of Greece and Italy, the climate, the people and especially the food.

Stuart Hingston, Head of Payroll and Pensions

Our Team – Meet Chris, Service Desk Team Leader

Meet Chris: Our Service Desk Team Leader

What is your current role and what do you enjoy most about it? 

I’m a Service Desk Team Leader with Delt. What I enjoy most is about the role is supporting the team in their efforts to support our customers.

 

Why did you apply for your role at Delt?

I am a software developer at the core but became disenfranchised with IT in general so left the industry. My partner was working for Delt at the time and Delts core values and reputation were appealing.

 

What does your journey with Delt look like?

I joined Delt in 2021 as an IT Technician. Before this I was a software developer (.NET Framework, C#, C++, Pascal – Now I’m showing my age). In January 2023 I became one of the Senior IT Technicians and carried out the Delt Aspiring Leaders program.

Through this course, I developed the skills necessary to continue my journey and in September 2023 I became one of the Service Desk Team Leaders. In my current role, I support a team of passionate IT Technicians as we support our customers.

 

What advice would you give to someone new joining your team at the start of their career?

We only know what we know, so ask questions and be receptive to feedback.

 

What has been the highlight of your career with Delt so far?

Seeing my colleagues develop and grow with the guidance and support we provide.

 

How would you describe the team culture at Delt, and how does it contribute to your job satisfaction?

The culture at Delt is one of support and doing better. We don’t find blame in failure, instead look for opportunities to succeed.

 

What do you enjoy doing outside of work?

Outside of work, I enjoy playing tabletop/board/video games, spending time with my partner and our cat, spending time with friends, travelling and turning coffee into code.

 

Chris Bickell-Glazier, Service Desk Team Leader

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