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Our Team – Meet Steph, Our Lead Service Delivery Manager

Stephen Smith, Lead Service Delivery Manager at Delt, smiling in office setting

Meet Steph: Our Lead Service Delivery Manager

Stephen Smith is a Service Delivery Manager at Delt, supporting both Transforming Futures Trust and internal services. With a background in customer service and service delivery, Steph brings years of experience to his role and focuses on building strong relationships, solving problems, and making sure customers feel heard.

What is your current role and what do you enjoy most about it? Please can you describe what a typical day/week looks like in your current role?

I am a Lead Service Delivery Manager and look after Transforming Futures Trust and Delt. I also manage one other Service Delivery Manager who shares the same passion as mine for delivering great customer service. No two days are the same, as we can get escalations from our customers that we own and get support from the Delt teams to resolve.

Why did you apply for your role at Delt?

I was made redundant by Computer Sciences Corporation in September 2016, having spent 21 years with them as a Service Delivery Manager and in other roles, and needed a new venture. I joined Delt in March 2017 as a Commercial Manager and moved into Service Delivery in November 2018.

What does your journey at Delt look like, how have you progressed and how have we helped you?

Delt has always been supportive of my development within my role. This has allowed me to do the best I can to deliver great service to my customers.

What advice would you give to someone new joining your team at the start of their career?

That every day you learn something new! This role can sometimes be frustrating because we can’t ‘fix’ things (we’ve got experts for that). We are part of the extended team of the customer, to take their feedback and discuss with the technical teams to ensure that we are doing the best for them.

What has been the highlight of your career with Delt so far?

For me, it’s making a difference to our customers and being a trusted advisor to them.

How would you describe the team culture at Delt, and how does it contribute to your job satisfaction?

I feel that we are working collectively to do a good job, and that the team understands that in the role of an Service Delivery Manager, we are the voice of the customer and can act as a shield to the teams. So it’s important we are updated so we can communicate effectively. This makes my job so much easier because it’s crucial in providing the best customer service.

What do you enjoy doing outside of work?

My passion is golf, and I was the China Fleet Golf Captain for several years. I play most weeks, either as a casual round at the club or in China Fleet/Cornwall golf competitions. It’s a great way to keep fit and have fun out in the great environment.

Stephen Smith, Lead Service Delivery Manager

Andy Sharp – Non-Executive Director

Andy Sharp – Non-Executive Director

Andy joined Plymouth City Council in 2009 and has undertaken a range of roles across the Council, initially in transport before moving into a service transformation as a Programme Manager and then Head of Business Improvement with a key focus on modernising services focusing on facilities, digitisation, health and safety, organisational strategy and culture. Currently working as Head of Environmental Operations Andy leads a team of 200 frontline staff to deliver highly valued waste collection, cleansing, grounds maintenance and arboriculture functions. Andy started his career by undertaking a graduate scheme with First Group and worked for two Train Operating companies based in Manchester and London.

Having initially undertaken his undergraduate degree in English and Film Studies at Exeter University Andy returned 17 years later to complete an MBA in 2021 at their Business School.

Aaron Hartley – Staff Nominated Non-Executive Director

Aaron Hartley – Staff Nominated Non-Executive Director

Aaron is the Print & Mail Services Manager at Delt. He transferred from Plymouth City Council with his team in 2018.

Before starting a job in the print industry, Aaron graduated from Exeter University with a degree in English Literature and began working for Plymouth City Council as a temp. Initially, he worked in HR as a PA, where his duties included audio typing. He then moved through many different jobs including Environmental Health, The Care Leavers Service, various Social Services roles, Street Services and Finance before finding his feet in the Print and Mail sector.

Born in Kent to a Services family, Aaron lived in Gibraltar and moved to Plymouth in 1984. He has been an adopted Janner ever since, with hiatus periods of living in Sweden and Bristol in between, he has always boomeranged back to Plymouth.

In his free time, he likes to attend live music events with his youngest daughter, loves reading, discovering new restaurants and has been a season ticket holder at Plymouth Argyle since 1986.

Karen Morris – Chief Financial Officer/Executive Director

Karen Morris – Non-Executive Director

Originally from Northamptonshire, Karen moved to Devon in 2003 to be closer to friends and to live near the sea.

Karen joined Delt in 2018. A finance professional with 30 years’ experience in multiple sectors including Formula 1, manufacturing, and retail. She enjoys the challenge of the fast pace of change at Delt and gets a lot of satisfaction from helping people to do amazing things.

When not working she is a fair-weather sailor and loves sailing around the South Coast with her husband.  She also enjoys flower arranging and kick boxing at an amateur level.

Malcolm Senior – Non-Executive Director

Malcolm Senior – Non-Executive Director

Malcolm joined the NHS in 1997 after a career in Coal Mining and working on the Channel Tunnel Project. His 26 year career in the NHS has mainly been spent as a Chief Information Officer in Acute Hospitals in Torbay and South Devon and Musgrove Park Hospital in Somerset. Between January 2017 and May 2021 Malcolm worked on national Digital Programmes for NHS Digital, based in Leeds and London before joining NHS Devon in June 2021.

Malcolm currently has responsibility for Digital Transformation across the Devon Integrated Care System, with a real focus on increasing the use of digital technology to enable new models of care and improve the experiences and outcomes of care.

Malcolm has three grown up Son’s and enjoys walking in the beautiful Devon countryside, all forms of theatre and travel. He is an avid sports fan, supporting Leeds United FC and Castleford RLFC.

Nick Buckland – Non-Executive Director

Image of Nick Buckland, stood at a podium with blue background

Nick Buckland OBE – Non-Executive Director

Eur Ing Nick Buckland OBE has a portfolio career. He chairs and is a member of a number of boards both locally and nationally, in the private, public and voluntary sectors. He lives in Cornwall where he owns and operates an organic livestock farm with his wife Debbie, In Plymouth he chairs three schools, the Theatre Royal, the Plymouth Waterfront Partnership and KARST (Plymouth’s largest visual arts facility). He is also a Trustee of the Peninsula Medical Foundation and the Plymouth Marine Laboratory. He chairs an independent school in North Devon and an FE College in Hertfordshire. Nationally he chairs the Soil Association Certification Board, Future First (an education charity) and the Riverford Organics Trust. Nick is also the Deputy Chair of South West Water’s WaterShare+ Panel and is a member of the GWR Advisory Board as well as Travel Watch SW.

Having previously spent over 20 years in the IT industry, Nick is an acknowledged expert in strategic planning, audit, governance, review processes, quality and he has worked closely with many board and board committees. He was Deputy Chair of the South West Regional Development Agency and a founding member of the governing board of the Technology Strategy Board – the government’s innovation agency. He was Pro Chancellor and former chair of Governors of University of Plymouth, one of the largest Universities in the UK and for five years was an External Member, Governance, of the Council of the National Trust.

He holds a BSc in Mathematics from the University of Bath, is a Fellow of the British Computer Society, the Institute of Maths and it’s Applications, the Royal Society of Arts, the Institute of Engineering and Technology and the Chartered Management Institute. He is a member of the Institute of Directors and the Royal Institution.  He holds a Dip RSA, is a Chartered Engineer, Chartered Information Systems Practitioner, Chartered Manager and a European Engineer.

He was appointed OBE in the 2009 New Year Honours List for services to Innovation & Technology and was awarded an Honorary Doctorate in Technology by Plymouth University in 2013.

Nick and his wife have one son, three dogs, and five cats as well as numerous sheep, a herd of Ruby Red cattle and Gloucester Old Spot pigs. He is an avid fan of all forms of theatre and travel and enjoys cricket at Lords as a member of the MCC.

Neil Gater – Chief Technical Officer

Neil Gater – Chief Technical Officer

Originally from Wiltshire, Neil moved to Exmouth in 2021 with his wife and three children (and two dogs) having spent 20 years living and working in Manchester.  The move to Devon was very much a lifestyle decision to allow his family to live, work and study in a greener environment which fits their outdoor lifestyle.  When not supporting his children’s extensive sporting endeavours he enjoys walking, watching rugby and escaping to the garden or his allotment.

Neil’s career has entirely been spent in IT, starting out in sales roles before transitioning over a 10-year period through solution focused roles into leadership positions focused on IT strategy.  He has worked in both the private and public sector over the years working with a wide range of partners and customers.  Neil is focused on really understanding and identifying how technology can be applied to drive transformation.  He joined Delt as it gave the opportunity to join an organisation which is making a tangible difference at a local level, and which cares about and invests in its people.

Connect with Neil on LinkedIn
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Karen Morris – Chief Financial Officer

Karen Morris – Chief Financial Officer

Originally from Northamptonshire, Karen moved to Devon in 2003 to be closer to friends and to live near the sea.

Karen joined Delt in 2018. A finance professional with 30 years’ experience in multiple sectors including Formula 1, manufacturing, and retail. She enjoys the challenge of the fast pace of change at Delt and gets a lot of satisfaction from helping people to do amazing things.

When not working she is a fair-weather sailor and loves sailing around the South Coast with her husband.  She also enjoys flower arranging and kick boxing at an amateur level.

Connect with Karen on LinkedIn
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Customer Newsletters

Customer Newsletters

It’s a reasonably common observation that our stakeholders don’t know about all the good work that Delt is doing. Given we deliver lots of different services, in multiple sectors, this isn’t really a surprise. Producing a bi-annual customer newsletter is one way we are trying to improve the understanding of what we are doing and where we are doing it.

To make the newsletter practical as well as communicative, each issue will contain guidance on avoiding some of the issues that most commonly require Delt support because better than us solving your problem quickly, is avoiding it in the first place.

We hope you find the newsletter useful and would very much welcome feedback on what else you might like to see.

Matt Brown – Chief Project Officer

Matt Brown – Chief Project Officer

Matt joined Delt in April 2017 and has lived in Devon for most of his life, though his career has taken him across the UK and into Europe.

Initially trained as a Management Accountant, he transitioned into IT Project Delivery, where he has spent much of his career delivering projects, managing programmes, and overseeing Project Management Offices in both public and private sector organisations. Matt lives in Exeter with his wife and children and is an avid Exeter City FC supporter, even serving as chairman for a local football team. On weekends, he enjoys cycling and running through Devon’s beautiful countryside.

Matt is deeply passionate about delivering projects that support customers in improving lives throughout the South West.

Connect with Matt on LinkedIn
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