Meet Ian: Our Head of IT Service Delivery
What is your current role and what do you enjoy most about it? Please can you describe what a typical day/week looks like in your current role?
I’m Head of IT Service Delivery. Our recent partnership with North Somerset Council has given us the opportunity to realign IT Services. My new role now covers all customer facing IT delivery services, adding the Field Engineering teams and Service Management to the clan! I also continue to look after the Delt Service Desk.
Why did you apply for your role at Delt?
I’ve previously worked in both a large corporate environment and for a family-run high street retailer. Of these experiences, I prefer small-medium sized business, where I can add real value and make a meaningful impact. Finding an organisation I genuinely wanted to be part of—where I could apply my skills and experience to make a difference—was very important to me.
What advice would you give to someone new joining your team at the start of their career?
Build your reputation by doing your job well and showing reliability in what’s expected of you. Once you’ve established yourself, Delt offers plenty of opportunities to grow and progress your career. Talk with your Team Leader about your career aspirations and work together on a personal development plan that supports your goals.
Life at Delt is what you make it—the more you engage with the opportunities available, the more you’ll get out it.
What has been the highlight of your career with Delt so far?
It’s all about people. There are people in the organisation, who have grown and ‘blossomed’, it’s always hugely gratifying seeing individuals achieving their potential and developing their career.
How would you describe the team culture at Delt, and how does it contribute to your job satisfaction?
The culture at Delt is collaborative, supportive, and people-focused. There’s a spirit of willing to help each, sharing knowledge, and working together to “get things done”, which creates a real sense of belonging.
Feeling part of something bigger than yourself is rewarding with a positive impact of working as one team.
What do you enjoy doing outside of work?
I love live music, whenever possible, I’ll go to live gigs, most people would have to google the bands I’ve seen this year. I like DIY, I’m an Engineer from the early days, so can turn my hands to most things mechanical (Doesn’t always work out well, but that’s half the fun too) Living in Devon, we have some great countryside, I enjoy a good walk, mostly flat though! You’re unlikely to find me yomping up a great big hill!
Ian Humber, Head of IT Service Delivery