IT Field Engineer

Plymouth

Delt is a commercial company owned by the public sector and working in the public interest. We deliver significant socio-economic benefits to Devon and the wider Southwest peninsula.  The premier shared services provider in the Southwest is somewhere you can do the right things for the right reasons whilst playing a real part in a growing business.

Do you:

• Want to join an organisation that’s helping its customers do amazing things?
• Have experience in delivering support in the field and a passion for delivering exceptional service and value to your customers?

Can you:

• Deliver prompt technical assistance to a high standard?
• Operate in a dynamic environment where every day brings a new and exciting challenge?
• Work in a team that delivers to the routine whilst delivering projects on time to our customers?
• Drive changes to systems and processes to make our services more effective and efficient?

Working with stakeholders, customers, and suppliers, you’ll be involved and closely aligned with the business to deliver a range of technical services. We work extremely hard for the 18,000 customers we serve throughout the Southwest and we’re looking for people who share our passion for excellent service delivery.

1 Star accredited by Best Companies, our employee proposition is great too, with an overall package that recognises the importance of life in work/life balance and gives you the opportunity to keep learning new things.

We need IT Field Engineers who will enable our clients to continue doing amazing things.

Accountabilities

• As an IT engineer in the field, you will carry out installations, fixes and decommission activities for our customers, resolving site-based incidents and providing technical advice and support, in line with agreed processes and procedures.
• You will take responsibility for delivering the IT support and request fulfilment service for all Delt’s customers, including NHS, local authority and educational trusts across the region. This will be achieved by delivering against policies, plans and strategies relating to ITIL Incident, problem and change management and reviewing and updating procedures when necessary.
• You must keep technical documentation accurate and current, and due to the location of our customers there will be a regular requirement to travel.
• As the front face of Delt, you must always uphold all our values and behaviours and work in the most effective and efficient way in accordance with IT strategy, technology architecture and best practice industry standards.

Knowledge and Experience

• 5 GCSEs Grade A*-C to include English and Math’s, or relevant work experience.
• Relevant Microsoft MCP, SDI, CompTIA qualification or a commitment to study.
• Experience of working as part of a team.
• Experience of working in a customer focused IT environment.
• A Full UK driving license.

In return

In return we can offer you a great work-life balance. Flexible working so you can never be late! Don’t fancy coming into the office? Then work from home. Build up your hours and you can take up to 12 flex days a year!

• 37 flexible working hours
• Hybrid working
• 25 days holiday plus Bank Holidays with the option to buy additional leave.
• Up to 12 days Flexi leave
• Up to 10% pension contribution
• Training and Development
• Subsidised events
• Charity leave
• Discounted shopping cards