Case Study: Devon CCG & GP Covid-19 Workplace Transformation

Helping people do amazing things

Never has Delt’s mission statement been truer.

As the UK entered the first Coronavirus lock down in March 2020, Delt faced its greatest challenge – and it rose to the occasion.

Delt played a vital role in supporting the NHS to keep local communities safe as the country switched to remote working, relying on home broadband speeds and reducing face-to-face interactions.

Within just three weeks, Delt transformed the way it provided its services to respond to unprecedented customer requirements during the COVID-19 pandemic.

Teams stepped outside of their day-to-day roles to support other departments, providing crucial time and capabilities that went above and beyond anything that has been done before.

Delt supported customers – including local GP practices and NHS Devon Clinical Commissioning Group – to move away from traditional working environments, enabling them to work differently while they continued to provide crucial services to their patients.

In one-weekend alone, Delt provided 500 laptops to help local GP practices consult with patients from home – a project that would usually take a year to complete. Whilst the Client Device and Field Engineering teams were the driving force behind meeting the unprecedented turnaround, with valuable support from other members of staff across multiple Delt teams was extraordinary – one of many examples of how the Delt machine works at its best when it comes together. This remarkable effort of coordination was achieved through established best practices that enabled teams to meet these exceptional demands and support front line health services.

The demand for webcams was unprecedented, with GPs requiring them to provide crucial video consultations with their patients. To support this, Delt’s procurement team sourced 400 webcams within weeks and went on to source and distribute more than 850 in total across a three-month period.

With many NHS staff working in different ways, it was vital for GPs, nurses and practice staff to be able to securely access NHS databases and systems remotely. Delt’s Applications and Field teams therefore assisted the installation of key third-party support applications including Team Viewer and Away from My Desk.

Delt also sourced and supplied telephones to pharmacies across Devon so they could be better connected to their customers.

The extraordinary efforts of Delt to deliver above and beyond has been praised by critical NHS services for helping them remain open and responsive to their patients, staff and local people.

Customer Feedback

Jim Goodwin, Devon Clinical Commissioning Group; “Delt’s teams have been amazing during the Pandemic and they operate like any member of our in-house team. Across the board they have to responded rapidly and without hesitation to our often-changing needs and requirements. I have no doubt that every single one of Delt’s staff who assisted us back in March/April have played a crucial part in our overall success this year.”

Practice Manager, Wycliffe Surgery Plymouth; “Delt have been amazing at supporting us throughout the Pandemic and beyond. The teams have worked so hard to maintain our service levels and allow us to provide the best possible care to our patients during such difficult times.’”

Pathfields Medical Group; “Delt has been extraordinary during the last few months – if we have had any issues, the response has been great with staff helping us by dialing in to assist remotely and even visiting [where safe to do so]. The response rate really has been phenomenal.”

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