IT Technician (Full time 37 hours per week, £20,000 – £22,000 p.a.)
Candidates who have applied for this (or similar role) in the past six months regrettably will not be considered.
Delt is a brilliant contradiction. A dynamic and agile private sector company with a serious conscience, that’s wholly owned by the public sector. It’s somewhere you can do the right things for the right reasons while playing a real part in a growing business.
Our employee proposition is pretty great too, with an overall package that recognises the importance of life in work/life balance and gives you the opportunity to keep learning new things.
If you want to know more about the total package we offer, please see our future employee page here https://deltservices.com/careers/
Do you want the experience of working in this sort of dynamic environment? Do you want to apply your skills to doing good and helping us grow?
We currently a IT Technician vacancy as part of the Client Services Team. Our top priority is strong customer service skills, and alongside that either an interest in developing technical skills and a career in IT, or experience of working in an IT Helpdesk or Service Desk.
This role will provide 1st and 2nd Line Support in a complex, multi-site and diverse organisation, with multiple client requirements from both local government and health sectors.
Working as part of the Client Services team, you will be the first point of contact for customers that contact Delt’s Service Desk, handling incidents, service requests and enquiries, providing predefined services to our extensive customer base. It is important that you have good communication skills and strong empathy in order to provide the standard of service Delt customers expect.
Being able to think outside the box, offering solutions to diverse challenges faced across the local government and health customers is an advantage.
- a proficient user in a range of Microsoft packages?
- Committed to providing excellent customer service?
- Able to commute to our Plymouth Office (at your own expense) on a regular basis (This role is predominantly office based)
- Have a full UK driving licence?
- Have experience working in a 1st/2nd line support role or have experience in a customer facing role?
It is also ideal if you have the following qualifications (though not essential!):
- ITIL foundation qualification
- Service Desk Institute Analyst Certificate
- Microsoft Certified qualification
If this sounds like you, please get in touch!
Deadline for applications: Ongoing – once suitable candidates have been selected for interview the vacancy will be removed. Applicants are strongly encouraged to submit a cover letter alongside their CV.