Nicola Bonas – Chief Customer Officer

Having graduated from the University of Plymouth in 2003, Nicola has spent the last 23 years living and working in Devon, 16 of those within NHS communications and public affairs.

Mother of two children and four cats, her real passion lies in the claws of one mouse, Mickey Mouse! When she is not working, jumping to the demands of her children and opening and closing doors for her cats, she is usually in the most magical place on earth – eating the snacks, wearing the ears and singing the songs. A die-hard Disney fan doesn’t even come close.

Her work passion lies with people, doing the right things, ensuring people are seen and heard and that public services don’t leave anyone behind. An ethos which saw her and her previous team win a prestigious Parliamentary Award in 2022 for ‘Health Equalities’.

She joins Delt in October 2025 but is not new to the organisation, having worked on the creation of Delt in 2014, leading on the branding, staff engagement, vision and values work for both Plymouth City Council and NHS Devon.

With a leadership background in communications, marketing, public affairs and engagement she brings a wealth of experience, creativity and plenty of enthusiasm.

Connect with Nicola on LinkedIn