IT Administration – Registration Authority Agent (Full Time, Permanent, £18,000 – £20,000)

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Current Vacancies

IT Administration – Registration Authority Agent (Full Time, Permanent, £18,000 – £20,000)

Delt is a brilliant contradiction. A dynamic and agile private sector company with a serious conscience, that’s wholly owned by the public sector. It’s somewhere you can do the right things for the right reasons while playing a real part in a growing business.

Our employee proposition is pretty great too, with an overall package that recognises the importance of life in work/life balance and gives you the opportunity to keep learning new things.

If you want to know more about the total package we offer, please see our future employee page here.

Do you want the experience of working in this sort of dynamic environment? Do you want to apply your skills to doing good and helping us grow?

We are currently looking for a skilled Registration Authority Agent on a permanent contract, to be based in our Plymouth office working closely with our other Registration Authority Agents in Devon.

You will need excellent customer service experience and communication skills that will enable our clients to do amazing things.

The Role

This position is Plymouth based and some travel will be required within the Plymouth and surrounding area.

This position is responsible for completing identity checks within GP Surgeries and pharmacies across our area for prospective smartcard users and assigning access to profiles as appropriate, enabling users access to the NHS Spine information services.

This role is mainly office based and so there is the potential to work from home, however will require some travelling to customer sites. The post holder will play a key role within the team and will be expected to provide an excellent level of customer service by email, telephone and during face-to-face visits.

Acting as first point of contact for the Registration Authority by dealing with specialist enquiries, accurately maintaining computer information and data, you will also be responsible for maintaining consumable supplies for printers and stock of Smartcards.

The Candidate

The successful candidate will have the following skills:

  • Good customer care skills
  • Can work on their own initiative,
  • Be flexible and adaptable to customer demand.
  • Can prioritise work
  • Can work as part of a team
  • Is a good communicator
  • Full driving licence

In return

In return we can offer you a great work-life balance. Working hours are 37 hours per week, Mon – Fri. We can be flexible with the hours and will agree these with the successful candidate.

  • A competitive salary
  • 25 days’ annual leave plus Bank Holidays, plus ability to buy/sell holidays
  • Pension contribution, matching up to 10% of the salary
  • Training and Development
  • Subsidised events
  • Charity leave
  • Discounted shopping cards

Deadline for applications: Friday 3 December 2021

Download Role Profile

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